TERMS AND CONDITIONS - FOR PRIVATE AND SEMI PRIVATE LESSONS
We look forward to working with you and helping you achieve your learning goals. To help us provide a professional, motivating and enjoyable experience for you and all our clients, please read through the terms and conditions of Interactive Mandarin.
The Agreement: This agreement is valid for current Customers of Interactive Mandarin, applicable within Interactive Mandarin Centres (Hong Kong) only.
Issuance of The Agreement: This agreement will be issued at the purchase of the package.
Payment: All payments are to be made up-front and in full. The lesson(s) will not be confirmed until Interactive Mandarin received the full payment (at least 24 hours before the first lesson).
Payments for package renewals should been done around the last 2 sessions of the current package.
The Package: A fixed number of hours of instruction is guaranteed by purchasing this package.
Package Validity: The Package is valid as of purchase date. The customer assumes full responsibility in completing all sessions guaranteed by the package. Any sessions not completed within the valid period will be deemed null and void. The remaining sessions are terminated by Interactive Mandarin after the valid period.
Refundability and Transferability: Sessions are non-refundable and non-transferable.
Rescheduling Appointments: We will try our best to accommodate a request for rescheduling appointments, given it is placed 24 hours prior the starting time of the session. A request placed within 24 hours before the appointment will not be entertained. Nonetheless, it should be noted that by no means can we guarantee a lesson to be successfully rescheduled. Furthermore, a rearrangement is considered successful only after a confirmation message is sent via WhatsApp or Email.
Cancelling Appointments: Any request for cancellation of a scheduled appointment must be placed at least 24 hours prior to the start of the appointment. If a cancellation request is placed less than 24 hours prior to the start of the appointment, the scheduled appointment will be charged in full. A cancellation is considered successful only after a confirmation message is sent via WhatsApp or Email.
Late: Please be on time. We only tolerate a duration of at most 20 minutes for late comers and the lesson will not be extended to make up for the duration. Once the 20-minute window is over, the tutor has the right to leave as the client is considered “No Show”.
Tutor missing Appointments: If a tutor is absent due to a case of an emergency, the client will be contacted by our staff to explain the situation and reschedule the session. This will incur no penalty, in any forms, to us. Interactive Mandarin reserves the right to provide a substitute qualified tutor.
Tutor Holidays and Absences: Should a tutor be absent in the future, we will provide at least one-week-advance notice for any prolonged absences. The client will be contacted by our staff to discuss alternative arrangements.
Change of Tutor: A minimum of 1-week-advance notification is needed should a request is placed for a change of tutor. The change of tutor is subject to availability.
Expiration and Termination: In the event that service agreement expires or is terminated by Interactive Mandarin, the remaining un-conducted sessions are non-refundable and non-transferable.
Refunds: No refunds or reimbursements in any form will be given to a client if that client decides to cancel a package after a full payment in relation to a package is made.
Package Renewal: The terms and conditions stated herein will automatically be carried over to the new package upon expiry of the current package without the need for a new agreement to be signed.
Interactive Mandarin reserves the right to revise this agreement at any time.
This document is binding and replaces any oral or written agreement. If Interactive Mandarin does not enforce any right of the Agreement for any reason, Interactive Mandarin does not waiver the right to enforce it later.
The Agreement: This agreement is valid for current Customers of Interactive Mandarin, applicable within Interactive Mandarin Centres (Hong Kong) only.
Issuance of The Agreement: This agreement will be issued at the purchase of the package.
Payment: All payments are to be made up-front and in full. The lesson(s) will not be confirmed until Interactive Mandarin received the full payment (at least 24 hours before the first lesson).
Payments for package renewals should been done around the last 2 sessions of the current package.
The Package: A fixed number of hours of instruction is guaranteed by purchasing this package.
Package Validity: The Package is valid as of purchase date. The customer assumes full responsibility in completing all sessions guaranteed by the package. Any sessions not completed within the valid period will be deemed null and void. The remaining sessions are terminated by Interactive Mandarin after the valid period.
Refundability and Transferability: Sessions are non-refundable and non-transferable.
Rescheduling Appointments: We will try our best to accommodate a request for rescheduling appointments, given it is placed 24 hours prior the starting time of the session. A request placed within 24 hours before the appointment will not be entertained. Nonetheless, it should be noted that by no means can we guarantee a lesson to be successfully rescheduled. Furthermore, a rearrangement is considered successful only after a confirmation message is sent via WhatsApp or Email.
Cancelling Appointments: Any request for cancellation of a scheduled appointment must be placed at least 24 hours prior to the start of the appointment. If a cancellation request is placed less than 24 hours prior to the start of the appointment, the scheduled appointment will be charged in full. A cancellation is considered successful only after a confirmation message is sent via WhatsApp or Email.
- Short-notice Cancellation Due to Illness: An appointment can be cancelled within 24 hours prior to the start of the appointment on grounds of illnesses supported by an appropriate medical certificate.
Late: Please be on time. We only tolerate a duration of at most 20 minutes for late comers and the lesson will not be extended to make up for the duration. Once the 20-minute window is over, the tutor has the right to leave as the client is considered “No Show”.
- No Show: Under normal circumstances, if no notification is received from our side and the client fails to arrive within 20 minutes of the session, the scheduled appointment will be charged in full.
Tutor missing Appointments: If a tutor is absent due to a case of an emergency, the client will be contacted by our staff to explain the situation and reschedule the session. This will incur no penalty, in any forms, to us. Interactive Mandarin reserves the right to provide a substitute qualified tutor.
Tutor Holidays and Absences: Should a tutor be absent in the future, we will provide at least one-week-advance notice for any prolonged absences. The client will be contacted by our staff to discuss alternative arrangements.
Change of Tutor: A minimum of 1-week-advance notification is needed should a request is placed for a change of tutor. The change of tutor is subject to availability.
Expiration and Termination: In the event that service agreement expires or is terminated by Interactive Mandarin, the remaining un-conducted sessions are non-refundable and non-transferable.
Refunds: No refunds or reimbursements in any form will be given to a client if that client decides to cancel a package after a full payment in relation to a package is made.
Package Renewal: The terms and conditions stated herein will automatically be carried over to the new package upon expiry of the current package without the need for a new agreement to be signed.
Interactive Mandarin reserves the right to revise this agreement at any time.
This document is binding and replaces any oral or written agreement. If Interactive Mandarin does not enforce any right of the Agreement for any reason, Interactive Mandarin does not waiver the right to enforce it later.
TERMS AND CONDITIONS - FOR GROUP COURSES
We look forward to working with you and helping you achieve your learning goals. To help us provide a professional, motivating and enjoyable experience for you and all our clients, please read through the terms and conditions of Interactive Mandarin.
The Agreement: This agreement is valid for current Customers of Interactive French, applicable within Interactive Mandarin Centres (Hong Kong) only.
Issuance of The Agreement: This agreement will be issued upon enrollment of a course.
Enrollment: A full payment or a deposit of an amount HK$500 must be paid upon enrollment to secure a place. Should you withdraw from a course for any reason whatsoever, the deposit is non-refundable and non-transferable.
Course Fee Adjustment: A proportionate amount of the course fee can be deducted for confirmed absence of lessons prior to enrollment. A student can be absent for no more than 2 lessons. Once the enrollment is complete, there will be no refund for missed lessons, nor adjustment on the course fee.
Payment: All payments for group courses are to be made in full on or before the start date of the course.
Refundability and Transferability: Group course sessions are non-refundable and non-transferable.
Location: Group sessions must be conducted at the Centre.
Cancellation & Rescheduling:
No Show: If a member of the group misses a class, that group member will forfeit that session regardless of any prior notice given. A make-up session can be arranged for a fee.
Refunds: No refunds will be given to a client if that client decides to withdraw from a group course after a full payment in relation to a group course is made.
Interactive Mandarin reserves the right to revise this agreement at any time.
This document is binding and replaces any oral or written agreement. If Interactive Mandarin does not enforce any right of the Agreement for any reason, Interactive Mandarin does not waiver the right to enforce it later.
The Agreement: This agreement is valid for current Customers of Interactive French, applicable within Interactive Mandarin Centres (Hong Kong) only.
Issuance of The Agreement: This agreement will be issued upon enrollment of a course.
Enrollment: A full payment or a deposit of an amount HK$500 must be paid upon enrollment to secure a place. Should you withdraw from a course for any reason whatsoever, the deposit is non-refundable and non-transferable.
Course Fee Adjustment: A proportionate amount of the course fee can be deducted for confirmed absence of lessons prior to enrollment. A student can be absent for no more than 2 lessons. Once the enrollment is complete, there will be no refund for missed lessons, nor adjustment on the course fee.
Payment: All payments for group courses are to be made in full on or before the start date of the course.
Refundability and Transferability: Group course sessions are non-refundable and non-transferable.
Location: Group sessions must be conducted at the Centre.
Cancellation & Rescheduling:
- Under no circumstance will a group session be cancelled or rescheduled at the request of any member(s) of the group.
- In the event of extreme weather conditions, classes will be cancelled and rescheduled (please refer to the Interactive Mandarin website for Bad Weather Arrangement). Please note that the make-up lesson can be scheduled to a different day and time from the ordinary schedule.
- In the event of emergency (e.g. sickness of teacher, power outage), Interactive Mandarin reserves the right to reschedule classes or assign another teacher to substitute.
No Show: If a member of the group misses a class, that group member will forfeit that session regardless of any prior notice given. A make-up session can be arranged for a fee.
Refunds: No refunds will be given to a client if that client decides to withdraw from a group course after a full payment in relation to a group course is made.
Interactive Mandarin reserves the right to revise this agreement at any time.
This document is binding and replaces any oral or written agreement. If Interactive Mandarin does not enforce any right of the Agreement for any reason, Interactive Mandarin does not waiver the right to enforce it later.
Please contact us directly for more information.
